FieldEdge experienced a minor incident on September 11, 2024 affecting Site East and Site West, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Site EastSite West
Update timeline
- investigating Sep 11, 2024, 02:30 PM UTC
FieldEdge is experiencing issues with call functionality specifically for members utilizing the Twilio integration. We are actively troubleshooting the issue and will post updates regularly.
- resolved Sep 11, 2024, 03:04 PM UTC
Our Twilio call and text messaging integration has been restored to normal functionality. All calls should now be routing and receiving correctly. Please contact support if you continue to have issues.