FieldEdge experienced a minor incident on October 3, 2024 affecting Site East and Site West, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2024, 01:01 PM UTC
FieldEdge is experiencing connection issues with our phone integration functionality. Custer calls into your business are currently not connecting. We are actively working on this issue and we will provide an update once the functionality is restored
- investigating Oct 03, 2024, 03:42 PM UTC
FieldEdge is continuing to experience connectivity issues with our third-party integrations. This includes our phone integration, MarketingEdge, Fleetsharp, and Proposal Pro. We are actively troubleshooting this issue and will provide updates throughout the day. There have also been reports of intermittent login issues. This is not impacting all members. We are actively troubleshooting impacted customers and will provide an update when this issue is resolved.
- resolved Oct 03, 2024, 05:29 PM UTC
FieldEdge has resolved connectivity issues with our third-party integrations. This includes the phone integration, Proposal Pro, Trane integration, and MarketingEdge. We are still actively resolving intermittent log in issues. Please reach out to support if you are still experiencing errors while attempting to log in