FieldEdge experienced a major incident on December 26, 2024 affecting Site East and Mobile, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 26, 2024, 07:20 PM UTC
FieldEdge is aware of outages and difficulty logging into our application. This issue is not impacting all clients but will be impacting clients on the east coast and in the south central United States. We are actively working with Microsoft to restore normal operations.
- identified Dec 27, 2024, 12:08 AM UTC
We are still actively troubleshooting connectivity issues for some customers in the South Central and East regions. There is known Microsoft Azure issue that is impacting our services. We are working with Microsoft to support their recovery effort. In the meantime, we have updated impacted customers to a 'Read Only' state to allow access to FieldEdge. These customers will not be able to save changes but will have view access.
- identified Dec 27, 2024, 08:03 AM UTC
We continue to troubleshoot connectivity issues for a small subset of customers in the South Central and East regions. A known Microsoft Azure issue continues to impact our services. In the meantime, we have updated impacted customers to a 'Read Only' state to allow access to FieldEdge. These customers will not be able to save changes but will have view access on web and mobile apps.
- monitoring Dec 27, 2024, 12:41 PM UTC
We have restored normal operations for all impacted members. Microsoft is continuing to restore their services so we will be monitoring throughout the day. Members may experience some slowness today as a result of changes we have implemented to bypass the impacted Microsoft region. Please reach out to support if you are experiencing any issues on web or mobile.
- resolved Dec 27, 2024, 09:32 PM UTC
Microsoft has mitigated the impact to their services and we are seeing full resolution to impacted resources. We will continue to monitor the environment closely into the weekend.