FieldEdge experienced a minor incident on March 14, 2025 affecting Site East and Mobile, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 14, 2025, 06:23 PM UTC
We have received new reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. This is a known outage with one of our providers and is impacting multiple services in these regions. We are monitoring their progress and will post an update once one is available.
- resolved Mar 15, 2025, 12:16 AM UTC
The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.