Felix incident

Service Outage

Critical Resolved View vendor source →

Felix experienced a critical incident on February 10, 2026 affecting Contractor Portal and Vendor Portal and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 09:59 PM UTC
Resolved
Feb 10, 2026, 10:49 PM UTC
Duration
50m
Detected by Pingoru
Feb 10, 2026, 09:59 PM UTC

Affected components

Contractor PortalVendor PortalNotifications

Update timeline

  1. investigating Feb 10, 2026, 09:59 PM UTC

    Our engineering team is currently investigating reports of an unexpected outage affecting Felix services. Further information will be published as soon as it's available.

  2. investigating Feb 10, 2026, 10:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 10:12 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 10:17 PM UTC

    A probable cause of the reported outage has been identified as an issue from our upstream service provider. We are now monitoring the progress.

  5. monitoring Feb 10, 2026, 10:19 PM UTC

    More information available from our service provider: https://health.aws.amazon.com/health/status

  6. resolved Feb 10, 2026, 10:49 PM UTC

    All services have now been restored.