AdBook+ System Performance
Affected: AdBook+ System Performance
FatTail Outage History
FatTail is up right nowFatTail had 10 outages in the last 2 years totaling 2921h 3m of downtime — averaging 0.4 incidents per month.
There were 10 FatTail outages since September 30, 2024 totaling 2921h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status Update: Summer '26 Salesforce Release Impacting AdBook Refresh Process
Affected: AdBook+ Salesforce Integration
Timeline · 3 updates
AdBook+ System Performance - adbook02.fattail.com only
Affected: AdBook+ System PerformanceAdBook+ Order Management
Timeline · 4 updates
AdBook+ System Performance | Affecting adbook03.fattail.com
Affected: AdBook+ System PerformanceAdBook+ Salesforce Integration
Timeline · 5 updates
- investigating Sep 29, 2025, 03:32 PM UTC
We are aware of and urgently investigating an issue affecting clients who login via adbook03.fattail.com. Users may encounter errors saving lines, running reports or navigating areas of the system, including sync operations with Salesforce. Further updates will be provided here as soon as they are available. Thank you for your patience while we work to restore performance. Please contact us at support.fattail.com with questions. FatTail Support
- investigating Sep 29, 2025, 03:57 PM UTC
We are continuing to investigate this issue.
- investigating Sep 29, 2025, 04:30 PM UTC
Performance on adbook03.fattail.com is currently stable. We are continuing to research root cause and are actively monitoring all systems. Further updates will be provided as they become available. Thank you FatTail Support
- monitoring Sep 29, 2025, 07:41 PM UTC
Performance on adbook03.fattail.com remains stable. We are continuing to actively monitor all systems.
- resolved Oct 01, 2025, 01:22 PM UTC
This incident is being closed. A postmortem will be published as a follow up. Please contact us at support.fattail.com with questions. FatTail Support
AdBookOMS single-sign on access issue
Affected: AdBook+ Order ManagementAdBook+ Salesforce Integration
Timeline · 3 updates
- investigating Jul 28, 2025, 03:31 AM UTC
We are aware of and investigating an issue affecting users accessing AdBookOMS via single-sign on integrations. This includes access via the Salesforce 'Access AdBook' integration. Users are receiving a 502 bad gateway error when attempting to access the system. Users who log directly in to AdBook are not impacted by this incident. FatTail engineering are investigating with urgency. Updates will be provided as soon as they are available. Thank you for your patience while we work to resolve this issue. FatTail Support
- identified Jul 28, 2025, 07:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 28, 2025, 07:42 AM UTC
Users are now able to successfully log in to AdBook via SSO integrations. We will follow up with details on cause of issue once a full report is available. Thank you for your patience while we worked to resolve this issue. FatTail Support.
AdBook+ Latency
Affected: AdBook+ System PerformanceAdBook+ Order Management
Timeline · 7 updates
- investigating Jun 09, 2025, 03:57 PM UTC
We are aware of and investigating reports of latency across all AdBook+ environments. Our engineering teams are working with urgency to understand issue and restore performance. Thank you for your patience while we investigate. Please contact us at support.fattail.com with questions otherwise updates will be posted as quickly as possible. Thank you FatTail Support
- investigating Jun 09, 2025, 04:45 PM UTC
Our engineering team will be performing maintenance at 1.30pm EST which should last ~20 minutes and is designed to restore system performance. Users will not be able to access the system during this maintenance window. Please advise users to save their work ahead of 1.30pm. We will continue to closely monitor system performance and will update this incident further.
- monitoring Jun 09, 2025, 06:12 PM UTC
Maintenance has been completed and we are monitoring the results.
- investigating Jun 09, 2025, 06:58 PM UTC
We are continuing to research the cause of latency within AdBook. Additional updates will be provided as soon as possible. FatTail Support
- investigating Jun 09, 2025, 08:08 PM UTC
Our engineering team will be performing maintenance at 4.15pm EST which should last ~5 minutes and is designed to help with performance issues. Users will not be able to access the system during this maintenance window. We will continue to closely monitor system performance and will update this incident further.
- monitoring Jun 10, 2025, 12:21 AM UTC
Following a second maintenance update at approximately 4.30pm EST AdBook+ system performance has returned to normal levels. We continue to closely monitor system health and will leave this incident open. Thank you for your patience while we work to investigate and resolve latency. FatTail Support.
- resolved Jun 25, 2025, 12:55 PM UTC
Following a series of updates and monitoring we are closing this incident. A postmortem will be provided with details on cause of performance issues and remediation steps. Thank you. FatTail Support
AdBookOMS user login issues
Affected: AdBook+ Order Management
Timeline · 5 updates
Issue with 'EditIO' and 'EditDrop' Links in AdBook+ OMS Email Notifications
Affected: AdBook+ Order Management
Timeline · 2 updates
- identified Apr 27, 2025, 05:37 PM UTC
We have identified an issue impacting the 'EditIO' and 'EditDrop' links in OMS email notifications. When users click these links, they are redirected to their AdBook+ landing page instead of the intended Campaign or Drop. This issue does not impact the Portal workflow — email links continue to redirect correctly to specific campaigns within the Portal UI. Our team is actively working on a fix and will provide an update as soon as we have a timeline for the release. We appreciate your patience as we resolve this issue. If you have any questions or concerns, please contact us at support.fattail.com.
- resolved Jul 14, 2025, 02:36 PM UTC
This issues was resolved in our 3.98.01 release.
AdBook+ System Performance - Affecting all instances and Portal
Affected: AdBook+ System Performance
Timeline · 3 updates
- investigating Mar 18, 2025, 06:10 PM UTC
We are aware of and investigating an issue affecting all instances of AdBookOMS and Portal. Users may experience slow loading screens and latency while navigating within the application or running reports. Thank you for your patience while we work to restore performance. FatTail Support
- monitoring Mar 18, 2025, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 01:21 PM UTC
AdBook+ site performance has been fully resolved. Thank you for your patience while we worked to investigate and resolve this issue. A postmortem will be provided once we have complete details to share on the cause of the issue.
Google Ad Manager Performance Issue
Affected: Google Ad Manager Performance
Timeline · 2 updates
- monitoring Sep 30, 2024, 06:54 PM UTC
Google Ad Manager is experiencing a performance issue which is impacting the integration with AdBook. Users may experience error messages, high latency, and/or other unexpected behavior when trafficking or requesting inventory availability. You can monitor the issue with Google directly here: https://ads.google.com/status/publisher/ You can use AdBook's traffic reporting to identify any failures that occur as a result of the GAM issue and will need to re-traffic once Google has resolved. Please contact us at support.fattail.com if we can be of assistance. FatTail Support.
- resolved Sep 30, 2024, 08:18 PM UTC
Google has reported this incident as resolved.