Status Update: Summer '26 Salesforce Release Impacting AdBook Refresh Process

Update timeline

1. identified Jun 15, 2026, 03:33 PM UTC

   We are currently investigating an issue introduced with the Salesforce Summer '26 Release that is impacting the **AdBook Refresh Process** for some clients. As a result, AdBook refreshes may fail and generate errors. Example Error: An internal server error has occurred An error has occurred while processing your request. The Salesforce: The #1 Agentic AI CRM support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Thank you again for your patience and assistance. And thanks for using Salesforce: The #1 Agentic AI CRM ! Error ID: 2126748694-89894 (251024430) If you encounter this error, please complete the following steps: 1. Navigate to Setup → Apex Jobs in Salesforce. 2. Locate any AdBookBatchRefreshOutOfSync jobs that are currently failing. 3. Abort all failing AdBookBatchRefreshOutOfSync jobs. 4. Once the jobs have been aborted, create a Salesforce Support Case. 5. Include the full error message displayed in the Status Detail field of the failed Apex Job when submitting your case. This information will assist Salesforce in identifying and resolving the issue more quickly. We are actively working with Salesforce to understand the root cause and will provide additional updates as more information becomes available. Thank you for your patience and cooperation. Please contact us via support.fattail.com if you have any questions or concerns.

2. identified Jun 16, 2026, 10:35 PM UTC

   We have identified the cause of the refresh errors as related to the recent Salesforce release. Why Summer '26 Could Have Caused This? Even without any changes to your org or the AdBook package, the Summer '26 platform release (API v67.0, VF runtime v262) may have introduced one or more of the following changes that caused previously valid UDF values to exceed Salesforce limits: 1. Visualforce Runtime Upgrade (v262): Summer '26 shipped a new VF runtime version that changed how POST request parameters and form data are serialized. This can result in longer string representations being passed to underlying managed package methods — even when the underlying data has not changed. 2. SOAP/WS Array Serialization Changes: The failing method accepts a AdBookWS$ArrayOfDynamicPropertyValue parameter — a SOAP-based array type. Platform changes to how these types are marshalled before being passed to the PL/Java layer can cause the serialized string to grow beyond the declared limit. 3. Stricter PL/Java Enforcement: In some platform hardening releases, oversized PL/Java call argument values that were previously tolerated (or silently truncated) are now rejected with a hard exception. This would explain why the same data worked before Summer '26 but fails now. Recommended Next Steps: An updated Managed Package is available (v3.92) to handle longer parameter values as generated by the Summer '26 VF runtime. IF you have been impacted by this issue, please via support.fattail.com to coordinate the install the new version of the Managed Package in your Salesforce sandbox environment. After completing User Acceptance Testing (UAT) and confirming that everything is functioning as expected, you can proceed with the installation in your production environment.

3. resolved Jun 22, 2026, 09:17 PM UTC

   We have confirmed that this incident can be resolved by upgrading to AdBook Managed Package version 3.92 or later. The updated managed package uses an alternative data point, which prevents the Salesforce internal governor limit from being reached. Additionally, we have verified that the Apex jobs responsible for asynchronous processing will be restored once the impacted jobs are aborted. If you have been impacted by this issue, please work via support.fattail.com to coordinate the install the new version of the Managed Package in your Salesforce sandbox environment. After completing User Acceptance Testing (UAT) and confirming that everything is functioning as expected, you can proceed with the installation in your production environment.