FatTail incident
Status Update: Summer '26 Salesforce Release Impacting AdBook Refresh Process
FatTail is currently experiencing a minor incident affecting AdBook+ Salesforce Integration, which began 6h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2026, 03:33 PM UTC
We are currently investigating an issue introduced with the Salesforce Summer '26 Release that is impacting the **AdBook Refresh Process** for some clients. As a result, AdBook refreshes may fail and generate errors. Example Error: An internal server error has occurred An error has occurred while processing your request. The Salesforce: The #1 Agentic AI CRM support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Thank you again for your patience and assistance. And thanks for using Salesforce: The #1 Agentic AI CRM ! Error ID: 2126748694-89894 (251024430) If you encounter this error, please complete the following steps: 1. Navigate to Setup → Apex Jobs in Salesforce. 2. Locate any AdBookBatchRefreshOutOfSync jobs that are currently failing. 3. Abort all failing AdBookBatchRefreshOutOfSync jobs. 4. Once the jobs have been aborted, create a Salesforce Support Case. 5. Include the full error message displayed in the Status Detail field of the failed Apex Job when submitting your case. This information will assist Salesforce in identifying and resolving the issue more quickly. We are actively working with Salesforce to understand the root cause and will provide additional updates as more information becomes available. Thank you for your patience and cooperation. Please contact us via support.fattail.com if you have any questions or concerns.