AdBook+ System Performance
Affected: AdBook+ System Performance
FatTail Outage History
FatTail is up right nowFatTail had 6 outages in the last 2 years totaling 2328h 4m of downtime — averaging 0.2 incidents per month.
There were 6 FatTail outages since April 27, 2025 totaling 2328h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status Update: Summer '26 Salesforce Release Impacting AdBook Refresh Process
Affected: AdBook+ Salesforce Integration
Timeline · 3 updates
AdBook+ System Performance - adbook02.fattail.com only
Affected: AdBook+ System PerformanceAdBook+ Order Management
Timeline · 4 updates
AdBook+ System Performance | Affecting adbook03.fattail.com
Affected: AdBook+ System PerformanceAdBook+ Salesforce Integration
Timeline · 5 updates
- investigating Sep 29, 2025, 03:32 PM UTC
We are aware of and urgently investigating an issue affecting clients who login via adbook03.fattail.com. Users may encounter errors saving lines, running reports or navigating areas of the system, including sync operations with Salesforce. Further updates will be provided here as soon as they are available. Thank you for your patience while we work to restore performance. Please contact us at support.fattail.com with questions. FatTail Support
- investigating Sep 29, 2025, 03:57 PM UTC
We are continuing to investigate this issue.
- investigating Sep 29, 2025, 04:30 PM UTC
Performance on adbook03.fattail.com is currently stable. We are continuing to research root cause and are actively monitoring all systems. Further updates will be provided as they become available. Thank you FatTail Support
- monitoring Sep 29, 2025, 07:41 PM UTC
Performance on adbook03.fattail.com remains stable. We are continuing to actively monitor all systems.
- resolved Oct 01, 2025, 01:22 PM UTC
This incident is being closed. A postmortem will be published as a follow up. Please contact us at support.fattail.com with questions. FatTail Support
AdBookOMS single-sign on access issue
Affected: AdBook+ Order ManagementAdBook+ Salesforce Integration
Timeline · 3 updates
- investigating Jul 28, 2025, 03:31 AM UTC
We are aware of and investigating an issue affecting users accessing AdBookOMS via single-sign on integrations. This includes access via the Salesforce 'Access AdBook' integration. Users are receiving a 502 bad gateway error when attempting to access the system. Users who log directly in to AdBook are not impacted by this incident. FatTail engineering are investigating with urgency. Updates will be provided as soon as they are available. Thank you for your patience while we work to resolve this issue. FatTail Support
- identified Jul 28, 2025, 07:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 28, 2025, 07:42 AM UTC
Users are now able to successfully log in to AdBook via SSO integrations. We will follow up with details on cause of issue once a full report is available. Thank you for your patience while we worked to resolve this issue. FatTail Support.
Issue with 'EditIO' and 'EditDrop' Links in AdBook+ OMS Email Notifications
Affected: AdBook+ Order Management
Timeline · 2 updates
- identified Apr 27, 2025, 05:37 PM UTC
We have identified an issue impacting the 'EditIO' and 'EditDrop' links in OMS email notifications. When users click these links, they are redirected to their AdBook+ landing page instead of the intended Campaign or Drop. This issue does not impact the Portal workflow — email links continue to redirect correctly to specific campaigns within the Portal UI. Our team is actively working on a fix and will provide an update as soon as we have a timeline for the release. We appreciate your patience as we resolve this issue. If you have any questions or concerns, please contact us at support.fattail.com.
- resolved Jul 14, 2025, 02:36 PM UTC
This issues was resolved in our 3.98.01 release.