Fat Zebra had 18 outages in the last 2 years totaling 278h 50m of downtime — averaging 0.7 incidents per month.
There were 18 Fat Zebra outages since July 19, 2024 totaling 278h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently seeing issues with the EFTPOS switch. These occurred at 5am AEST, and then again from 9am and ongoing through 11am.
We are continuing to investigate this issue.
We're continue to monitor this issue.
This incident has been resolved.
We observed some transaction timeouts between 9:10am and 9:24am. The system has now stablised.
We're monitoring Gateway's health
Gateway has been stable since 9:24am.
This incident has been resolved.
We are seeing a larger number of ‘Authentication not Available on Lookup’ errors for 3DS checks today. The response we are getting from our 3DS provider for these errors is as below: “message”: “A message element required as defined in Table A.1 is missing from the message. browserColorDepth,browserLanguage,browserUserAgent,browserJavaEnabled,browserTZ,browserAcceptHeader,” This response typically indicates an issue with the browser data collection, but there does seem to be a very large spike in these responses since this morning. Our Dev Team and our 3DS provider are investigating the issue as a matter of urgency. We will provide further updates on this matter as soon as we can.
As of around 20 minutes ago we are seeing massively decreased error rates, so believe the issue has been resolved. We suspect the issue was at our 3DS provider's end, but are waiting from confirming from their end. In the meantime we will continue to monitor.
Our 3DS provider has confirmed the issue was at their end and has now been resolved.
We have detected high latency and failure rates on our Checkout link. We are currently investigating the cause.
Transactions processed via Checkout are now processing successfully. We will continue to monitor during the afternoon for any further problems.
This incident has been resolved.
We are currently investigating a problem with Westpac merchants receiving '91 - Host or Switch Unavailable' responses for all transactions.
Transactions for Westpac merchants are now processing successfully. We will continue to monitor during the afternoon for any further problems.
This incident has been resolved.
We are currently investigating a problem with AMEX transactions receiving 91 response codes for some transaction attempts processed via FDI XTP. We are awaiting further information from our upstream provider regarding this incident. Please note, this issue is ONLY affect AMEX transactions, all other card types including Visa and Mastercard are NOT affected. Further updates will be provided as soon as they are available.
This incident has been resolved.
We are currently experiencing issues with searching for transactions within the Merchant and Reseller Dashboards. Our engineers are working on this issue and expect to have this resolved shortly.
Our engineers are still investigating this issue and working to resolve it. We will provide further updated as soon as we can.
Our engineers our continuing to work on a resolution to the Dashboard transaction search. Transactional data in Merchant and Reseller Dashboard will be searchable for the last 3 months worth of data, gradually increasing to the last two years of data as we re-build our search index. The system is on its way to being restored, which we expect will be completed in the next few days.
This issue has now been resolved, and transactional data is now searchable via the Dashboards as per normal.
We are currently investigating a problem with CBA issued cards receiving '91' response codes for some transactions.
Transactions for CBA issues cards are now processing successfully. We will continue to monitor during the afternoon for any further problems.
This incident has now been resolved.
We are currently seeing a problem with Bendigo Bank issued cards receiving '58' response codes for all transactions. Bendigo Bank have confirmed they are aware of the issue. Their team are investigating this at the highest priority.
Transactions for Bendigo Bank issues cards are now processing successfully. We will continue to monitor during the evening for any further problems.
This incident has been resolved.
We are currently investigating a problem with BNZ merchants receiving '91 - Host or Switch Unavailable' responses for some transactions. BNZ have confirmed the issue is with the NAB Transact Link, and our currently investigating.
This incident has been resolved.
We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.
Please see an update from Fiserv below: Fiserv is currently investigating an intermittent service disruption to XTP Transaction Processing. The scope of impact is unconfirmed at this time, however being investigated within Fiserv. We will continue to keep you updated.
Transactions processing via FDI XTP are now processing successfully. We are still waiting on Fiserv to confirm the issue is resolved, and will provide further update once they have.
Please see a further update from Fiserv below: The XTP Transaction Processing incident is resolved and client impacts have ceased. We thank you for your patience and apologise for any inconvenience this event has caused to your business.
FatZebra would like to advise clients and partners that it has been identified that merchants may have issues processing Mastercard transactions on their merchant facility as a result of a Mastercard global scheme outage. Our team is in contact with the relevant parties and receiving updates as they occur. Merchants may wish to suggest to cardholders an alternative payment method until the issue is resolved. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
FatZebra would like to advise clients and partners that the global outage affecting Mastercard transactions has been resolved by the scheme. Merchants can now process Mastercard transactions through their merchant facilities once again. We sincerely apologise for any disruption this may have caused. Thank you for your patience.
There has been a delay in processing direct entries with a processing date of the 28/02/2025 for merchants using our T+3 Westpac facility. These direct debits should have been processed at 5pm AEST Friday afternoon (28/02/2025). Affected direct debits will be processed Monday morning (03/03/2025). We will provide further update once all affected direct entries have been processed.
This issue has now been resolved. All affected direct debits have now successfully pushed to Westpac for processing. They will be processed at the first BECs exchange this morning (03/03/2025). Please also note, this will cause the disbursal of these funds to be delayed 1 day. Please contact our Support Team if you require any further clarification.
Apple is currently having intermittent issues with their payment session endpoint for ApplePay since approximately 1pm AEDT today. The effect end users would see is that some Apple Pay payments won't trigger, the user would see a red error message on the card popup and then be able to try again. Apple has confirmed the issue on their end and is currently investigating. We will continue to keep you updated.
Apple's payment session endpoint for ApplePay is now confirmed fully operational.
We are currently performing maintenance on the Reseller Dashboard, and therefore it is inaccessible at the moment. We expect it will only be a short interruption, and will confirm once the maintenance is completed. We're sorry for the short notice and unscheduled interruptions, and apologise to our partners for the inconvenience. Reach out with any questions.
The Reseller Dashboard maintenance has now been completed, the Dashboard is now available again. Reach out with any questions.
We are currently investigating a problem with merchants switching through Fiserv (First Data XTP), receiving '91 - Host or Switch Unavailable' responses for all transactions.
Fiserv have confirmed an issue on their end, they are currently investigating a service disruption to Transaction Processing on the Galaxy and XTP platform. We will continue to keep you updated.
We are still awaiting confirmation from Fiserv, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.
Fiserv have now confirmed the issue as resolved: Fiserv would like to advise that the network service disruption that was advised earlier today has now been resolved. Clients should now be able to process transactions via the Galaxy and XTP platform.
We are currently investigating an issue with processing Mastercard Click to Pay transactions. At this stage we believe this is impacting all Click to Pay transaction attempts. We are seeing 500 errors on PayNow when a card holder attempts to pay via Mastercard Click to Pay. We have reached out to Mastercard support and are waiting on more information from their side. Please note, this issue is NOT affecting any other payment types, including standard credit card transactions.
Mastercard Click to Pay Transaction Processing has recovered. We are monitoring the operation of the system.
This incident has been resolved.
Merchants should be aware of the major IT outage affecting banks that is currently being reported by the media, more information can be found here: https://www.abc.net.au/news/2024-07-19/technology-shutdown-abc-media-banks-institutions/104119960 Please note, FatZebra is not currently affected in anyway by this outage, however we are monitoring the situation closely.
This incident has been resolved.