Fat Zebra Outage History

We are seeing a larger number of ‘Authentication not Available on Lookup’ errors for 3DS checks today. The response we are getting from our 3DS provider for these errors is as below: “message”: “A message element required as defined in Table A.1 is missing from the message. browserColorDepth,browserLanguage,browserUserAgent,browserJavaEnabled,browserTZ,browserAcceptHeader,” This response typically indicates an issue with the browser data collection, but there does seem to be a very large spike in these responses since this morning. Our Dev Team and our 3DS provider are investigating the issue as a matter of urgency. We will provide further updates on this matter as soon as we can.

We are currently investigating a problem with AMEX transactions receiving 91 response codes for some transaction attempts processed via FDI XTP. We are awaiting further information from our upstream provider regarding this incident. Please note, this issue is ONLY affect AMEX transactions, all other card types including Visa and Mastercard are NOT affected. Further updates will be provided as soon as they are available.

We are currently experiencing issues with searching for transactions within the Merchant and Reseller Dashboards. Our engineers are working on this issue and expect to have this resolved shortly.

Our engineers are still investigating this issue and working to resolve it. We will provide further updated as soon as we can.

Our engineers our continuing to work on a resolution to the Dashboard transaction search. Transactional data in Merchant and Reseller Dashboard will be searchable for the last 3 months worth of data, gradually increasing to the last two years of data as we re-build our search index. The system is on its way to being restored, which we expect will be completed in the next few days.

We are currently investigating a problem with CBA issued cards receiving '91' response codes for some transactions.

We are currently seeing a problem with Bendigo Bank issued cards receiving '58' response codes for all transactions. Bendigo Bank have confirmed they are aware of the issue. Their team are investigating this at the highest priority.