FastSpring incident

API Errors

Major Resolved View vendor source →

FastSpring experienced a major incident on April 25, 2022 affecting FastSpring System, lasting 8h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2022, 08:30 AM UTC
Resolved
Apr 25, 2022, 04:31 PM UTC
Duration
8h 1m
Detected by Pingoru
Apr 25, 2022, 08:30 AM UTC

Affected components

FastSpring System

Update timeline

  1. investigating Apr 25, 2022, 12:03 PM UTC

    We are currently investigating an issue with our APIs that has led to an increase in error responses.

  2. investigating Apr 25, 2022, 01:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 25, 2022, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results. Calls to the API, backend login, checkout errors, and other platform functions may have responded slowly or timed out. The time range (in UTC) of the incident was 08:30 to 09:42 and 10:33 to 14:10

  4. resolved Apr 25, 2022, 04:31 PM UTC

    This incident has been resolved. We will continue to monitor.