FastSpring experienced a minor incident on September 1, 2022 affecting FastSpring System, lasting 173d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2022, 04:56 PM UTC
SEPA payment processing has been removed as a payment option for new orders because of an issue with our processing partner. We will re-enable SEPA as a payment method when available. Subscription rebills are not affected. We project the problem will be resolved Monday. We will update as needed on this page.
- identified Sep 08, 2022, 06:56 PM UTC
We expect the outage might extend until approximately the end of next week (Sept-16). Any orders not currently fully settled should complete when the payment method is back online. We continue to post updates here.
- identified Sep 28, 2022, 03:32 PM UTC
We are continuing to work on a resolution for this issue. We are waiting on our banking partner to give the go-ahead to re-enable the payment method. We expect SEPA to still be unavailable for at least a week longer or perhaps more. We will keep you updated here.
- identified Nov 11, 2022, 04:18 PM UTC
We are continuing to work on a fix for this situation.
- resolved Feb 21, 2023, 03:16 PM UTC
We expect to release an improved SEPA solution later in 2023.