FastSpring experienced a major incident on May 19, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 19, 2023, 03:47 PM UTC
From 2:45-6:03 pm PST, transactions on popup and embedded storefronts that utilized secure payloads were unsuccessful. This was due to some changes made to webhook payloads during a release, which caused conflicts with secure payloads. However, we have resolved the issue and all transactions have been processed successfully. We are currently conducting further investigation to determine the root cause and take the necessary measures to prevent such incidents from happening again in the future.