FastSpring experienced a minor incident on June 16, 2023 affecting FastSpring System, lasting 4d 16h. The incident has been resolved; the full update timeline is below.
Affected components
FastSpring System
Update timeline
- investigating Jun 20, 2023, 03:12 PM UTC
Product names are not properly showing on invoices for Classic stores.
- identified Jun 20, 2023, 04:45 PM UTC
Invoices viewed from now will include the product name. Previously viewed invoices may still not include product names. We are working to fix these.
- identified Jun 20, 2023, 09:27 PM UTC
The root cause is now known and a fix for expected invoices is expected tomorrow.
- monitoring Jun 21, 2023, 05:36 PM UTC
We are working to clean up already viewed invoices, however, the problem is no longer occurring.
- resolved Jun 21, 2023, 05:57 PM UTC
All invoices should display correctly. The issue is resolved.