FastSpring experienced a critical incident on July 24, 2023 affecting FastSpring System, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
FastSpring System
Update timeline
- investigating Jul 24, 2023, 01:08 PM UTC
We are experiencing an issue with our database, which is impacting services. More details to follow.
- investigating Jul 24, 2023, 01:16 PM UTC
All applications are timing out or slow. We are investigating.
- monitoring Jul 24, 2023, 01:29 PM UTC
All systems are responding. We will continue to monitor and get to the root cause.
- monitoring Jul 24, 2023, 01:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 24, 2023, 02:09 PM UTC
Root cause known and mitigated against future issues. We apologize for any disruptions.