FastSpring incident

Some platform login and checkout issues

Notice Resolved View vendor source →

FastSpring experienced a notice incident on August 2, 2023 affecting FastSpring System, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 08:13 PM UTC
Resolved
Aug 03, 2023, 12:47 AM UTC
Duration
4h 33m
Detected by Pingoru
Aug 02, 2023, 08:13 PM UTC

Affected components

FastSpring System

Update timeline

  1. investigating Aug 02, 2023, 08:13 PM UTC

    Between 19:20 and 19:40 UTC, some checkout sessions and FastSpring platform login sessions failed.

  2. investigating Aug 02, 2023, 08:14 PM UTC

    All functions should now be working properly. We are investigating the root cause.

  3. resolved Aug 03, 2023, 12:47 AM UTC

    Incident is being marked as resolved and root cause will be posted once it is determined.