FastSpring incident

Unable to accept PayPal EUR from European Economic (EEA) region

Major Resolved View vendor source →

FastSpring experienced a major incident on May 11, 2024 affecting FastSpring System, lasting 9d 2h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2024, 05:05 PM UTC
Resolved
May 20, 2024, 07:46 PM UTC
Duration
9d 2h
Detected by Pingoru
May 11, 2024, 05:05 PM UTC

Affected components

FastSpring System

Update timeline

  1. investigating May 11, 2024, 05:05 PM UTC

    We are currently investigating this issue and will provide an update once there is more information.

  2. investigating May 11, 2024, 05:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 11, 2024, 06:48 PM UTC

    Processing of PayPal EUR transaction from EEA region is back to normal. We are still investigating the issues with last nights recurring charges. Thank you for your patience and co-operation at this time.

  4. monitoring May 12, 2024, 09:20 AM UTC

    Paypal EU transactions are going through successfully. We are continuing to monitor the situation.

  5. resolved May 20, 2024, 07:46 PM UTC

    This incident has been resolved.