FastSpring experienced a minor incident on December 7, 2021 affecting FastSpring System, lasting 10h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 06:10 PM UTC
We are experiencing degraded performance with our cloud service provider. Customers may experience issues while accessing our platform. While the issue is outside of our full control, we are monitoring the situation.
- investigating Dec 07, 2021, 06:59 PM UTC
We are still working to determine the exact impact on our services. At this time our best understanding is - Stores & Checkout = Degraded performance - orders complete and checkout loads - possible email and invoice delays API = Unknown impact, presumed to be down (investigation underway) Jobs = Partial impact on emails, invoice, bank payment settlement (Delays expected) App/Dashboard = Partial impact (investigation underway)
- monitoring Dec 07, 2021, 08:43 PM UTC
We are monitoring based on updates from our cloud service provider.
- resolved Dec 08, 2021, 03:04 AM UTC
All services are fully functional.