FastSpring experienced a major incident on November 8, 2022 affecting FastSpring System, lasting 16h 29m. The incident has been resolved; the full update timeline is below.
Affected components
FastSpring System
Update timeline
- identified Nov 09, 2022, 03:31 PM UTC
Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response - “email is passed as null. API cannot create account with empty email” We have identified the root cause and are actively working on a solution.
- monitoring Nov 09, 2022, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 09, 2022, 05:08 PM UTC
The solution has been tested and verified.