FastSpring experienced a minor incident on June 13, 2023 affecting FastSpring System, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
FastSpring System
Update timeline
- investigating Jun 13, 2023, 08:19 PM UTC
AWS is experiencing degradation which is causing our emails to fail. We are investigating the issue.
- investigating Jun 13, 2023, 09:17 PM UTC
Update 1: the issue is affecting webhooks as well as fulfillments.
- resolved Jun 13, 2023, 09:41 PM UTC
The AWS Lambda issue has been resolved, although it is throttled. Our email processing has resumed. We are continuing to monitor the services. Our queuing system is currently processing backed up events, including webhooks, however because of throttling from AWS on the backed out events, there could be delays in processing the events.