Fastmail experienced a minor incident on August 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 13, 2025, 02:56 AM UTC
Type: Incident Duration: 3 hours and 13 minutes Affected Components: General Availability Aug 13, 02:56:00 GMT+0 - Investigating - Our payment provider, Paddle, is currently experiencing issues which may cause errors or delays during checkout. Paddle’s team is working to resolve the problem. We'll provide an update here when we have more to share. For updates directly from Paddle, see . Aug 13, 05:36:00 GMT+0 - Monitoring - Paddle engineers have identified the cause of the incident and have taken steps to resolve the issue. Aug 13, 06:09:04 GMT+0 - Resolved - This incident has been resolved.