Elevated Errors for Image Optimization

Update timeline

1. investigating Apr 17, 2026, 07:20 PM UTC

   We are investigating elevated errors to our Image Optimization for traffic shielding at Points of Presence (POPs) in our west North American region. All other products and services are unaffected by this incident.

2. investigating Apr 17, 2026, 08:16 PM UTC

   Our engineers believe they have identified contributing factor causing the issue impacting the Image Optimization status page component. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. All other products and services are unaffected by this incident.

3. monitoring Apr 17, 2026, 09:09 PM UTC

   Engineering has confirmed the impact to our Image Optimization service has been mitigated.

4. resolved Apr 17, 2026, 09:18 PM UTC

   Engineering has confirmed that our Image Optimization service has been fully restored. Customers may have experienced elevated 5xx errors for shield traffic routed to POPs in our west North American region from 19:20 to 21:05 UTC. This incident is resolved. Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team. Status Post, Created Date/Time: 2026-04-17 20:16:01 UTC