Fasthosts incident

Critical - Outbound Mail (SMTP) Service Unavailable

Minor Resolved View vendor source →

Fasthosts experienced a minor incident on December 2, 2025 affecting Sending Mail, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 08:50 AM UTC
Resolved
Dec 02, 2025, 03:16 PM UTC
Duration
6h 25m
Detected by Pingoru
Dec 02, 2025, 08:50 AM UTC

Affected components

Sending Mail

Update timeline

  1. identified Dec 02, 2025, 08:50 AM UTC

    We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. This is a top priority for our engineering team

  2. identified Dec 02, 2025, 11:43 AM UTC

    We are still working on resolving the technical issue.

  3. resolved Dec 02, 2025, 03:16 PM UTC

    The issue has been resolved.