Famly Outage History

Famly is up right now

Famly had 6 outages in the last 2 years totaling 9h 26m of downtime — averaging 0.2 incidents per month.

There were 6 Famly outages since August 27, 2024 totaling 9h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.famly.co

Major July 16, 2026

Famly is not working for some users

Detected by Pingoru
Jul 16, 2026, 06:05 AM UTC
Resolved
Jul 16, 2026, 07:58 AM UTC
Duration
1h 53m
Affected: Famly App
Timeline · 3 updates
  1. identified Jul 16, 2026, 06:05 AM UTC

    We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is that some things will look like it haven't been saved, even though it has been saved. You will also see more errors than usual.

  2. monitoring Jul 16, 2026, 06:13 AM UTC

    We have implemented a temporary fix. But will work on a more permanent one during the day. The temporary fix might also cause other issues, but we will do our best to avoid that.

  3. resolved Jul 16, 2026, 07:58 AM UTC

    We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

Read the full incident report →

Minor May 20, 2026

Famly is not working correctly

Detected by Pingoru
May 20, 2026, 08:59 AM UTC
Resolved
May 20, 2026, 03:33 PM UTC
Duration
6h 33m
Affected: Famly App
Timeline · 4 updates
  1. investigating May 20, 2026, 08:59 AM UTC

    We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.

  2. investigating May 20, 2026, 01:03 PM UTC

    We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience.

  3. monitoring May 20, 2026, 03:12 PM UTC

    The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

  4. resolved May 20, 2026, 03:33 PM UTC

    The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

Read the full incident report →

Minor December 9, 2025

Famly is not working for some users. Data appears inconsistent

Detected by Pingoru
Dec 09, 2025, 07:15 PM UTC
Resolved
Dec 09, 2025, 07:27 PM UTC
Duration
11m
Affected: Famly App
Timeline · 2 updates
  1. identified Dec 09, 2025, 07:15 PM UTC

    We have identified a problem in Famly that causes our system to appear as though data is now saved. The data is saved and consistent, but it may appear as though it is not. We have identified the cause and are working on a solution.

  2. resolved Dec 09, 2025, 07:27 PM UTC

    We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

Read the full incident report →

Critical September 26, 2025

Famly is not working

Detected by Pingoru
Sep 26, 2025, 10:24 AM UTC
Resolved
Sep 26, 2025, 10:32 AM UTC
Duration
7m
Affected: Famly App
Timeline · 3 updates
  1. investigating Sep 26, 2025, 10:24 AM UTC

    We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.

  2. monitoring Sep 26, 2025, 10:29 AM UTC

    A fix has been deployed and we are monitoring

  3. resolved Sep 26, 2025, 10:32 AM UTC

    We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

Read the full incident report →

Major May 20, 2025

Famly App problems

Detected by Pingoru
May 20, 2025, 07:42 AM UTC
Resolved
May 20, 2025, 07:55 AM UTC
Duration
13m
Affected: Famly App
Timeline · 3 updates
  1. investigating May 20, 2025, 07:42 AM UTC

    We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

  2. investigating May 20, 2025, 07:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 20, 2025, 07:55 AM UTC

    We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

Read the full incident report →

Major August 27, 2024

Slow updates

Detected by Pingoru
Aug 27, 2024, 10:17 AM UTC
Resolved
Aug 27, 2024, 10:44 AM UTC
Duration
27m
Affected: Famly App
Timeline · 3 updates
  1. investigating Aug 27, 2024, 10:17 AM UTC

    We are currently seeing an issue called "replica lag" meaning that changes to the system will look like it haven't saved the changes you made, but it has, it just takes a few minutes before it will show the changes.

  2. monitoring Aug 27, 2024, 10:24 AM UTC

    The issue has been resolved, but we keep monitoring

  3. resolved Aug 27, 2024, 10:44 AM UTC

    The issue has been resolved

Read the full incident report →