Famly incident

Famly is not working

Critical Resolved View vendor source →

Famly experienced a critical incident on September 26, 2025 affecting Famly App, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 10:24 AM UTC
Resolved
Sep 26, 2025, 10:32 AM UTC
Duration
7m
Detected by Pingoru
Sep 26, 2025, 10:24 AM UTC

Affected components

Famly App

Update timeline

  1. investigating Sep 26, 2025, 10:24 AM UTC

    We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.

  2. monitoring Sep 26, 2025, 10:29 AM UTC

    A fix has been deployed and we are monitoring

  3. resolved Sep 26, 2025, 10:32 AM UTC

    We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.