Famly Outage History
Famly is up right nowPingoru has recorded 37 incidents for Famly: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 7 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Major July 16, 2026 Famly is not working for some users 1h 53m Famly App
Started Jul 16, 2026, 06:05 AM UTC· resolved Jul 16, 2026, 07:58 AM UTC
- identified Jul 16, 2026, 06:05 AM UTC
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is that some things will look like it haven't been saved, even though it has been saved. You will also see more errors than usual.
- monitoring Jul 16, 2026, 06:13 AM UTC
We have implemented a temporary fix. But will work on a more permanent one during the day. The temporary fix might also cause other issues, but we will do our best to avoid that.
- resolved Jul 16, 2026, 07:58 AM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
Minor May 20, 2026 Famly is not working correctly 6h 33m Famly App
Started May 20, 2026, 08:59 AM UTC· resolved May 20, 2026, 03:33 PM UTC
- investigating May 20, 2026, 08:59 AM UTC
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.
- investigating May 20, 2026, 01:03 PM UTC
We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience.
- monitoring May 20, 2026, 03:12 PM UTC
The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.
- resolved May 20, 2026, 03:33 PM UTC
The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.
Minor December 9, 2025 Famly is not working for some users. Data appears inconsistent 11m Famly App
Started Dec 09, 2025, 07:15 PM UTC· resolved Dec 09, 2025, 07:27 PM UTC
- identified Dec 09, 2025, 07:15 PM UTC
We have identified a problem in Famly that causes our system to appear as though data is now saved. The data is saved and consistent, but it may appear as though it is not. We have identified the cause and are working on a solution.
- resolved Dec 09, 2025, 07:27 PM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
Critical September 26, 2025 Famly is not working 7m Famly App
Started Sep 26, 2025, 10:24 AM UTC· resolved Sep 26, 2025, 10:32 AM UTC
- investigating Sep 26, 2025, 10:24 AM UTC
We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.
- monitoring Sep 26, 2025, 10:29 AM UTC
A fix has been deployed and we are monitoring
- resolved Sep 26, 2025, 10:32 AM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
Major May 20, 2025 Famly App problems 13m Famly App
Started May 20, 2025, 07:42 AM UTC· resolved May 20, 2025, 07:55 AM UTC
- investigating May 20, 2025, 07:42 AM UTC
We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.
- investigating May 20, 2025, 07:49 AM UTC
We are continuing to investigate this issue.
- resolved May 20, 2025, 07:55 AM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.