Falcony Outage History

Falcony is up right now

Falcony had 5 outages in the last 2 years totaling 35h 20m of downtime — averaging 0.2 incidents per month.

There were 5 Falcony outages since June 10, 2025 totaling 35h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.falcony.io

Critical October 28, 2025

Outage on app.falcony.io

Detected by Pingoru
Oct 28, 2025, 07:50 AM UTC
Resolved
Oct 28, 2025, 09:16 AM UTC
Duration
1h 25m
Affected: Falcony
Timeline · 5 updates
  1. investigating Oct 28, 2025, 07:50 AM UTC

    We are currently investigating an outage on app.falcony.io. We will update once we know more details.

  2. identified Oct 28, 2025, 08:06 AM UTC

    We have implemented mitigation measures to ensure app.falcony.io is available again. We will continue investigating the root cause and will work towards a permanent fix.

  3. identified Oct 28, 2025, 08:29 AM UTC

    We have identified the scenario that caused the issue. We are working on resolving the situation permanently. Users might experience delays in receiving email notifications from Falcony, but app.falcony.io remains available.

  4. monitoring Oct 28, 2025, 09:04 AM UTC

    A solution for the degraded performance has been implemented. Email delivery is restoring. We are monitoring the situation to fully resolve this incident.

  5. resolved Oct 28, 2025, 09:16 AM UTC

    The solution resolved this incident. We will conduct a root cause analysis and plan further actions.

Read the full incident report →

Minor October 20, 2025

Service disruption on AWS

Detected by Pingoru
Oct 20, 2025, 09:49 AM UTC
Resolved
Oct 20, 2025, 10:04 AM UTC
Duration
14m
Affected: Falcony
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:49 AM UTC

    Amazon Web Services (AWS) is experiencing a service disruption on one of its regions. This service disruption has caused the following Falcony services to be unavailable: - Customer support platform - Help center - Status page The Falcony application is unaffected. Some Falcony services, such as email sending, might experience delays. Amazon has implemented a fix, and they are seeing positive outcomes. We will keep monitoring the situation.

  2. resolved Oct 20, 2025, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Slow response times and request timeouts

Detected by Pingoru
Sep 30, 2025, 07:26 AM UTC
Resolved
Sep 30, 2025, 12:27 PM UTC
Duration
5h 1m
Affected: Falcony
Timeline · 5 updates
  1. investigating Sep 30, 2025, 07:26 AM UTC

    We are investigating slow response times and request timeouts. We will update the incident as we know more.

  2. monitoring Sep 30, 2025, 07:49 AM UTC

    We have identified that the application encountered slow response times and request timeouts between 07:10 - 07:26 UTC. Users may have experienced slow page loads, and partial unavailability during this time. The situation has now resolved, and the application behaviour has normalised. We are working together with our hosting provider Heroku to find the root cause for the degraded performance. We will keep monitoring, and will provide updates once we learn more details.

  3. investigating Sep 30, 2025, 10:36 AM UTC

    This issue has reappeared. Users may occasionally encounter slow page loads and partial unavailability. We are working on finding the root cause for the issue, and implementing mitigation measures.

  4. monitoring Sep 30, 2025, 11:05 AM UTC

    A solution candidate for the degraded performance has been implemented. The application performance is back to normal again. We are monitoring the situation to fully resolve this incident.

  5. resolved Sep 30, 2025, 12:27 PM UTC

    The solution candidate has resolved this issue. We will conduct a root cause analysis, and publish a post-mortem containing the results.

Read the full incident report →

Minor July 18, 2025

Unexpected schema modification on Falcony BI database

Detected by Pingoru
Jul 18, 2025, 12:12 PM UTC
Resolved
Jul 18, 2025, 04:03 PM UTC
Duration
3h 50m
Affected: Falcony BI database
Timeline · 2 updates
  1. identified Jul 18, 2025, 12:12 PM UTC

    We've identified an issue that caused some columns to be changed from "NOT NULL" to "NULLABLE" on the BI database. We'll be reverting the schema modification and return the columns to NOT NULL. organization table: - uses_old_email_layout - use_malware_scanner - email_service_provider - intercom_enabled - reporter_name_help_text_translations

  2. resolved Jul 18, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →