Falcony incident

Unexpected schema modification on Falcony BI database

Minor Resolved View vendor source →

Falcony experienced a minor incident on July 18, 2025 affecting Falcony BI database, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 12:12 PM UTC
Resolved
Jul 18, 2025, 04:03 PM UTC
Duration
3h 50m
Detected by Pingoru
Jul 18, 2025, 12:12 PM UTC

Affected components

Falcony BI database

Update timeline

  1. identified Jul 18, 2025, 12:12 PM UTC

    We've identified an issue that caused some columns to be changed from "NOT NULL" to "NULLABLE" on the BI database. We'll be reverting the schema modification and return the columns to NOT NULL. organization table: - uses_old_email_layout - use_malware_scanner - email_service_provider - intercom_enabled - reporter_name_help_text_translations

  2. resolved Jul 18, 2025, 04:03 PM UTC

    This incident has been resolved.