Falcony experienced a minor incident on September 30, 2025 affecting Falcony, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 07:26 AM UTC
We are investigating slow response times and request timeouts. We will update the incident as we know more.
- monitoring Sep 30, 2025, 07:49 AM UTC
We have identified that the application encountered slow response times and request timeouts between 07:10 - 07:26 UTC. Users may have experienced slow page loads, and partial unavailability during this time. The situation has now resolved, and the application behaviour has normalised. We are working together with our hosting provider Heroku to find the root cause for the degraded performance. We will keep monitoring, and will provide updates once we learn more details.
- investigating Sep 30, 2025, 10:36 AM UTC
This issue has reappeared. Users may occasionally encounter slow page loads and partial unavailability. We are working on finding the root cause for the issue, and implementing mitigation measures.
- monitoring Sep 30, 2025, 11:05 AM UTC
A solution candidate for the degraded performance has been implemented. The application performance is back to normal again. We are monitoring the situation to fully resolve this incident.
- resolved Sep 30, 2025, 12:27 PM UTC
The solution candidate has resolved this issue. We will conduct a root cause analysis, and publish a post-mortem containing the results.