Falcony Outage History

Falcony is up right now

Falcony had 13 outages in the last 2 years totaling 82h 32m of downtime — averaging 0.5 incidents per month.

There were 13 Falcony outages since August 20, 2024 totaling 82h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.falcony.io

Critical October 28, 2025

Outage on app.falcony.io

Detected by Pingoru
Oct 28, 2025, 07:50 AM UTC
Resolved
Oct 28, 2025, 09:16 AM UTC
Duration
1h 25m
Affected: Falcony
Timeline · 5 updates
  1. investigating Oct 28, 2025, 07:50 AM UTC

    We are currently investigating an outage on app.falcony.io. We will update once we know more details.

  2. identified Oct 28, 2025, 08:06 AM UTC

    We have implemented mitigation measures to ensure app.falcony.io is available again. We will continue investigating the root cause and will work towards a permanent fix.

  3. identified Oct 28, 2025, 08:29 AM UTC

    We have identified the scenario that caused the issue. We are working on resolving the situation permanently. Users might experience delays in receiving email notifications from Falcony, but app.falcony.io remains available.

  4. monitoring Oct 28, 2025, 09:04 AM UTC

    A solution for the degraded performance has been implemented. Email delivery is restoring. We are monitoring the situation to fully resolve this incident.

  5. resolved Oct 28, 2025, 09:16 AM UTC

    The solution resolved this incident. We will conduct a root cause analysis and plan further actions.

Read the full incident report →

Minor October 20, 2025

Service disruption on AWS

Detected by Pingoru
Oct 20, 2025, 09:49 AM UTC
Resolved
Oct 20, 2025, 10:04 AM UTC
Duration
14m
Affected: Falcony
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:49 AM UTC

    Amazon Web Services (AWS) is experiencing a service disruption on one of its regions. This service disruption has caused the following Falcony services to be unavailable: - Customer support platform - Help center - Status page The Falcony application is unaffected. Some Falcony services, such as email sending, might experience delays. Amazon has implemented a fix, and they are seeing positive outcomes. We will keep monitoring the situation.

  2. resolved Oct 20, 2025, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Slow response times and request timeouts

Detected by Pingoru
Sep 30, 2025, 07:26 AM UTC
Resolved
Sep 30, 2025, 12:27 PM UTC
Duration
5h 1m
Affected: Falcony
Timeline · 5 updates
  1. investigating Sep 30, 2025, 07:26 AM UTC

    We are investigating slow response times and request timeouts. We will update the incident as we know more.

  2. monitoring Sep 30, 2025, 07:49 AM UTC

    We have identified that the application encountered slow response times and request timeouts between 07:10 - 07:26 UTC. Users may have experienced slow page loads, and partial unavailability during this time. The situation has now resolved, and the application behaviour has normalised. We are working together with our hosting provider Heroku to find the root cause for the degraded performance. We will keep monitoring, and will provide updates once we learn more details.

  3. investigating Sep 30, 2025, 10:36 AM UTC

    This issue has reappeared. Users may occasionally encounter slow page loads and partial unavailability. We are working on finding the root cause for the issue, and implementing mitigation measures.

  4. monitoring Sep 30, 2025, 11:05 AM UTC

    A solution candidate for the degraded performance has been implemented. The application performance is back to normal again. We are monitoring the situation to fully resolve this incident.

  5. resolved Sep 30, 2025, 12:27 PM UTC

    The solution candidate has resolved this issue. We will conduct a root cause analysis, and publish a post-mortem containing the results.

Read the full incident report →

Minor July 18, 2025

Unexpected schema modification on Falcony BI database

Detected by Pingoru
Jul 18, 2025, 12:12 PM UTC
Resolved
Jul 18, 2025, 04:03 PM UTC
Duration
3h 50m
Affected: Falcony BI database
Timeline · 2 updates
  1. identified Jul 18, 2025, 12:12 PM UTC

    We've identified an issue that caused some columns to be changed from "NOT NULL" to "NULLABLE" on the BI database. We'll be reverting the schema modification and return the columns to NOT NULL. organization table: - uses_old_email_layout - use_malware_scanner - email_service_provider - intercom_enabled - reporter_name_help_text_translations

  2. resolved Jul 18, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 28, 2025

Empty BI Database

Detected by Pingoru
May 28, 2025, 06:10 AM UTC
Resolved
May 28, 2025, 12:22 PM UTC
Duration
6h 12m
Affected: Falcony BI database
Timeline · 3 updates
  1. identified May 28, 2025, 06:10 AM UTC

    We have identified an issue that prevented BI database from updating. The BI Database ended up empty due to the issue. We have fixed the issue and are currently updating the BI database.

  2. monitoring May 28, 2025, 09:32 AM UTC

    BI database data has been updated and we are monitoring the situation. The Bi database data should be up-to-date.

  3. resolved May 28, 2025, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025

Falcony BI database data not being up-to-date

Detected by Pingoru
Apr 17, 2025, 07:52 AM UTC
Resolved
Apr 17, 2025, 10:59 AM UTC
Duration
3h 7m
Affected: Falcony BI database
Timeline · 3 updates
  1. identified Apr 17, 2025, 07:52 AM UTC

    We've identified an issue that is preventing several customers new data from being copied to the Falcony BI database. The issue started on 15.4.2025 and is still ongoing. We're currently fixing the issue.

  2. identified Apr 17, 2025, 09:07 AM UTC

    We have now fixed the underlying issue. The BI database update is scheduled and should finish in a few hours. We will post once the data has been updated.

  3. resolved Apr 17, 2025, 10:59 AM UTC

    The update has completed and the data is up-to-date. The incident is now fully resolved.

Read the full incident report →

Critical October 28, 2024

HTTP redirect loop in audits.io

Detected by Pingoru
Oct 28, 2024, 06:48 PM UTC
Resolved
Oct 28, 2024, 07:41 PM UTC
Duration
52m
Affected: audits.io
Timeline · 2 updates
  1. monitoring Oct 29, 2024, 09:27 AM UTC

    Our service provider, Heroku, had an incident between 2024-10-28 18:48 UTC and 2024-10-28 19:41 UTC that caused HTTP redirect loops on audits.io. The application was unreachable during that time. Our system health checks failed to identify the issue.

  2. resolved Oct 29, 2024, 09:30 AM UTC

    This incident has been resolved. We will continue to investigate how to improve our health checks to identify similar incidents.

Read the full incident report →

Major October 14, 2024

Issues with Single Sign On to Audits.io

Detected by Pingoru
Oct 14, 2024, 12:35 PM UTC
Resolved
Oct 14, 2024, 12:43 PM UTC
Duration
8m
Affected: audits.io
Timeline · 2 updates
  1. identified Oct 14, 2024, 12:35 PM UTC

    We've identified issue affecting SSO (Single Sign On) logins to audits.io.

  2. resolved Oct 14, 2024, 12:43 PM UTC

    This incident has been resolved. SSO logins to audits.io were failing between 15:18 - 15:42 (UTC+3).

Read the full incident report →

Major October 9, 2024

Partial outage on audits.io

Detected by Pingoru
Oct 09, 2024, 01:02 PM UTC
Resolved
Oct 09, 2024, 07:33 PM UTC
Duration
6h 30m
Affected: audits.io
Timeline · 2 updates
  1. identified Oct 09, 2024, 01:02 PM UTC

    We are currently experiencing partial outage in app.audits.io. We are working with out service provider to fix the issue.

  2. resolved Oct 09, 2024, 07:33 PM UTC

    The issue got resolved at ~16:30 (UTC).

Read the full incident report →

Critical October 8, 2024

Outage on app.audits.io

Detected by Pingoru
Oct 08, 2024, 05:09 PM UTC
Resolved
Oct 08, 2024, 10:10 PM UTC
Duration
5h
Affected: audits.io
Timeline · 4 updates
  1. investigating Oct 08, 2024, 05:09 PM UTC

    We are currently experiencing an outage in app.audits.io. We are investigating the issue and will update once more information is available.

  2. investigating Oct 08, 2024, 06:00 PM UTC

    We are still continuing the investigation. Affected applications are: - app.audits.io - labs.audits.io - audits.io

  3. investigating Oct 08, 2024, 06:19 PM UTC

    We've identified an incident in our hosting provider Heroku: https://status.heroku.com/incidents/2684.

  4. resolved Oct 09, 2024, 05:12 AM UTC

    Heroku investigated and mitigated the impact at 9:52 PM UTC. The incident was fully resolved by 10:10 PM UTC.

Read the full incident report →

Minor August 20, 2024

Issue on Falcony BI database

Detected by Pingoru
Aug 20, 2024, 04:58 PM UTC
Resolved
Aug 21, 2024, 07:27 AM UTC
Duration
14h 28m
Affected: Falcony BI database
Timeline · 3 updates
  1. identified Aug 20, 2024, 04:58 PM UTC

    New changes are not being transferred to BI database. Issues caused by this: - Changes after 2024-08-20 13:10 (UTC) are not visible in the BI database

  2. monitoring Aug 21, 2024, 07:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2024, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →