F5 incident
F5 Distributed Cloud - Service Degradation - Global Log Receiver (GLR) - INC-20260624-478
F5 is currently experiencing a critical incident affecting Global Log Receiver (GLR), which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2026, 06:10 PM UTC
We are currently monitoring an incident affecting one of our service providers. We have implemented mitigations to reduce or prevent customer impact; however, if conditions worsen, customers may experience a loss of Global Log Receiver (GLR) services. Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed. Thank you for your understanding.
- identified Jun 24, 2026, 06:49 PM UTC
We have confirmed the situation has worsened at our service provider, and as a result GLR services are currently unavailable. We are working closely with the provider to restore service as quickly as possible, while also exploring additional mitigation options to minimize impact to your services.We will provide additional updates as needed. Thank you for your patience and understanding.
- identified Jun 24, 2026, 07:21 PM UTC
We would like to provide an update regarding current service conditions. Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted. At this time, the following services and features may be impacted: - GLR services in Europe – currently unable to send logs to customer environments, all other regions are online - Firewall deployments – may experience delays in provisioning - Tunnel provisioning – may experience delays - Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact. We will continue to share updates as new information becomes available. Thank you for your patience and understanding