F5 incident
F5 Distributed Cloud - Service Degradation - Brief Spike in 5xx Responses in Querétaro, Mexico - INC-20260929-518
F5 experienced a minor incident on September 29, 2026 affecting Querétaro, Mexico, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 29, 2026, 08:29 AM UTC
The F5 Distributed Cloud team would like to inform you that we had noticed a brief spike in 5xx responses in Querétaro, Mexico and it has subsequently recovered. Please note that our services remain stable, and we will continue to monitor the environment to ensure reliability and stability. If you have any questions or need assistance, please contact our Support team: - Email support: [email protected] - Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931 Thank you for your patience and understanding. Sincerely, F5 Distributed Cloud
- identified Sep 29, 2026, 09:04 AM UTC
The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available. Thank you for your understanding.
- resolved Sep 29, 2026, 12:35 PM UTC
The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance. If you have any questions or need assistance, please contact our Support team: - Email support: [email protected] - Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931 Thank you for your patience and understanding. Sincerely, F5 Distributed Cloud