F5 incident
Informational : New IP ranges for F5 Distributed Cloud Regional Edge sites
F5 experienced a critical incident on May 5, 2026 affecting Portal & Customer Login, lasting 142d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 05, 2026, 09:50 AM UTC
Dear Valued Customers, We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026. New IP Ranges: Americas: 159.60.177.0/24 159.60.252.0/24 Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions. The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref If you have any questions, please feel free to contact us at [email protected]
- resolved Sep 24, 2026, 06:30 PM UTC
This incident has been resolved.