Expel experienced a major incident on May 1, 2026 affecting Alert ingestion, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 06:50 PM UTC
At 2pm EDT, we began experiencing a problem with the customer device secrets service that is preventing our infrastructure from accessing customer security devices. We will provide an update by 3:30pm EDT.
- monitoring May 01, 2026, 07:09 PM UTC
We have implemented a fix and believe the incident to be resolved. We are seeing customer security devices returning to healthy status. We are monitoring the health of the infrastructure and will post another update by 4pm EDT.
- resolved May 01, 2026, 08:01 PM UTC
The incident has been resolved, and all systems are once again fully available. No customer data was lost, and all previously-accessible security devices are once again accessible and ingesting alerts.