Expel incident

Intermittent Issues with Phishing Submissions

Minor Resolved View vendor source →

Expel experienced a minor incident on October 22, 2024 affecting Phishing submissions, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 10:04 PM UTC
Resolved
Oct 28, 2024, 01:57 PM UTC
Duration
5d 15h
Detected by Pingoru
Oct 22, 2024, 10:04 PM UTC

Affected components

Phishing submissions

Update timeline

  1. investigating Oct 22, 2024, 10:04 PM UTC

    Some of our Exchange customers have reported intermittent failures with phishing submissions. We're working with our service provider on identifying the root cause. We'll provide an update at 10am ET.

  2. investigating Oct 23, 2024, 01:16 PM UTC

    We are still working with our service provider to identify the issue. We will have another update at 1pm ET.

  3. investigating Oct 23, 2024, 04:52 PM UTC

    We are still working with our service provider to identify the issue. We will have another update at 4pm ET.

  4. investigating Oct 23, 2024, 07:58 PM UTC

    We are still working with our service provider to identify the issue. We will have another update at 10/24/24 10am ET.

  5. identified Oct 24, 2024, 01:58 PM UTC

    We believe we have identified the issue and are working with our customers to verify. We will have another update at 1pm ET.

  6. identified Oct 24, 2024, 04:41 PM UTC

    We believe we have identified the issue and are working with our customers to verify. We will have another update at 4pm ET.

  7. identified Oct 24, 2024, 07:49 PM UTC

    We believe we have identified the issue and are working with our customers to verify. We will have another update at tomorrow 10am ET.

  8. identified Oct 25, 2024, 01:54 PM UTC

    We believe we have identified the issue and are working with our customers to verify. We will have another update at 1pm ET.

  9. identified Oct 25, 2024, 04:49 PM UTC

    We believe we have identified the issue and are working with our customers to verify. We will have another update at 4pm ET.

  10. identified Oct 25, 2024, 07:40 PM UTC

    We believe we have identified the issue and are working with our customers to verify. We will have another update at Monday 10/28/2024 10am ET.

  11. resolved Oct 28, 2024, 01:57 PM UTC

    This issue has been resolved. We're no longer receiving reports of failed phishing submissions.