Expel experienced a notice incident on May 13, 2026, lasting 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 13, 2026, 04:23 PM UTC
We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.
- identified May 13, 2026, 04:38 PM UTC
We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.
- resolved May 13, 2026, 04:46 PM UTC
The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.