Expel experienced a major incident on December 4, 2024 affecting Alert ingestion, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2024, 03:02 PM UTC
Over 50 Wiz security devices have been disconnected since early this morning. This is preventing the ingestion of all Wiz alerts. We believe the problem is related to change Wiz has made to their API, and we are reaching out to them to get more information. An update will be provided by 11 EST
- monitoring Dec 04, 2024, 03:54 PM UTC
We've identified a potential solution to this issue and a fix has been rolled out. We will continue to monitor the health of the Wiz devices as the system is restoring connections. An update will be posted no later than 11:30 EST.
- resolved Dec 04, 2024, 04:15 PM UTC
Communication has been restored to all Wiz devices affected by this issue and alerts are being received again.