Expel experienced a minor incident on February 18, 2025 affecting Email and Slack and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
EmailSlackTeamsTicketing systems (via email, such as Jira)PagerDutyOpsgenieServiceNow
Update timeline
- identified Feb 18, 2025, 02:07 PM UTC
We have identified an issue with our vendor causing delays in our notifications system. SOC operations and alert ingestion are NOT affected. We will provide another update by 10AM ET.
- resolved Feb 18, 2025, 02:51 PM UTC
The incident has been resolved, and all systems are once again fully available. No customer data was lost, and SOC operations were not impacted.