Expel experienced a critical incident on March 11, 2025 affecting Workbench global network connectivity and Workbench login, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 04:53 PM UTC
At 12:40pm EDT, we began experiencing a problem with workbench that is preventing users from logging in. We will provide an update by 1:30pm EDT.
- identified Mar 11, 2025, 05:10 PM UTC
We have identified an issue with a recent rollout of code that we believe to be the cause of the outage, and are currently rolling back to the previous known-good version. Please expect another update by 1:30pm EDT.
- monitoring Mar 11, 2025, 05:14 PM UTC
We have rolled back the code change the caused the issue, and we believe we have resolved the login outage. We will continue monitoring login availability, and will update again or resolve the incident by 2:00pm EDT.
- resolved Mar 11, 2025, 05:34 PM UTC
This incident has been resolved.