Expel experienced a minor incident on May 15, 2025 affecting Email and Slack and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
EmailSlackTeamsTicketing systems (via email, such as Jira)PagerDutyOpsgenieServiceNow
Update timeline
- identified May 15, 2025, 01:54 PM UTC
We're experiencing a delay in delivering some notifications. We've identified the issue and are taking corrective action. We will provide another update by 10:30am EST.
- monitoring May 15, 2025, 02:15 PM UTC
The action we've taken has stabilized notification delivery and we are monitoring while notifications are being delivered from the backlog. An update will be posted no later than 10:45am EST.
- resolved May 15, 2025, 02:22 PM UTC
This issue has been resolved. All notifications in the backlog have been delivered and new notifications are being delivered as normal.