Expel incident

The Alert Analysis Dashboard is not displaying data

Minor Resolved View vendor source →

Expel experienced a minor incident on October 9, 2025, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 01:56 PM UTC
Resolved
Oct 09, 2025, 02:25 PM UTC
Duration
28m
Detected by Pingoru
Oct 09, 2025, 01:56 PM UTC

Update timeline

  1. investigating Oct 09, 2025, 01:56 PM UTC

    At 13:30UTC, we began experiencing a problem with the Alert Analysis Dashboard that is preventing users from seeing metrics on that page only. Alert ingestion & SOC operations are not affected. We will provide an update by 14:30UTC.

  2. monitoring Oct 09, 2025, 02:23 PM UTC

    We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

  3. resolved Oct 09, 2025, 02:25 PM UTC

    The incident has been resolved and the Alert Analysis Dashboard is once again fully available. No customer data was lost, and SOC operations were not impacted.