Expel experienced a major incident on October 20, 2025 affecting Workbench login and Alert ingestion, lasting 9h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:41 PM UTC
We are investigating a problem causing Expel Workbench to be intermittently unavailable. We will provide an update by 8:00 PM UTC.
- identified Oct 20, 2025, 08:02 PM UTC
We’ve identified an issue with a third-party vendor affecting Expel Workbench availability, and also slowing down our ingestion of data. No data has been lost. We’re monitoring the situation closely and will provide an update by 8:30pm UTC.
- identified Oct 20, 2025, 08:03 PM UTC
An issue with a third-party vendor is impacting Expel Workbench availability, slowing down data ingestion. No data has been lost. We’re actively working through a solution and will provide an update by 9:00pm UTC.
- identified Oct 20, 2025, 08:55 PM UTC
The ongoing issue with a third-party vendor is still affecting Expel Workbench availability and slowing data ingestion. No data has been lost. We continue to work on a solution and will post our next update by 9:30pm UTC.
- identified Oct 20, 2025, 09:24 PM UTC
We're still managing the ongoing issue with a third-party vendor, which continues to affect Expel Workbench availability and slow data ingestion. No data has been lost. Our team is still working on a solution, and we will provide our next update by 10:00pm UTC.
- identified Oct 20, 2025, 09:59 PM UTC
Our team is addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We’re validating a solution and will provide our next update by 10:30pm UTC.
- identified Oct 20, 2025, 10:31 PM UTC
Our team continues to work on addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We will provide our next update by 11:00pm UTC.
- identified Oct 20, 2025, 10:58 PM UTC
We're making progress addressing the issue caused by a third-party vendor, which is still affecting Expel Workbench availability and causing slow data ingestion. No data has been lost. We will provide our next update by 11:30pm UTC.
- monitoring Oct 20, 2025, 11:35 PM UTC
The third-party vendor responsible for the issues affecting Expel Workbench has taken corrective action, which is improving Workbench availability and data ingestion speeds. No data has been lost. We’re monitoring for further issues, and will provide additional updates as necessary.
- resolved Oct 21, 2025, 04:59 AM UTC
The third-party vendor responsible for the issues has provided a workaround which we have implemented in our infrastructure. The incident has been resolved, and all systems are once again fully available.