Expel experienced a major incident on December 29, 2025 affecting Alert ingestion, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Alert ingestion
Update timeline
- investigating Dec 29, 2025, 09:26 PM UTC
At 3:17, we began experiencing a problem with enrichment service that is impacting detections. We will provide an update by 4:45.
- monitoring Dec 29, 2025, 09:49 PM UTC
We have identified and implemented a fix and are monitoring; service queues are approaching normal.
- resolved Dec 29, 2025, 10:09 PM UTC
Detection pipelines are caught up. Service is nominal.