Exclaimer experienced a notice incident on May 18, 2025 affecting UK: UI: New Customer Onboarding and AU: UI: New Customer Onboarding and 1 more component, lasting 10h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 18, 2025, 04:45 AM UTC
We have identified an issue with our certificate provider that is causing certificate requests to fail. This will impact new sign-ups to our server-side service, prevennting them from completing setup.
- monitoring May 18, 2025, 11:07 AM UTC
Although we are still awaiting final confirmation from our certificate issuance partner, our engineers have noted that certificates are now beginning to be processed as normal again. We will continue to monitor
- identified May 18, 2025, 12:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 18, 2025, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2025, 03:30 PM UTC
This incident has now been resolved.