Exclaimer incident

We are investigating a possible service alert.

Major Resolved View vendor source →

Exclaimer experienced a major incident on October 30, 2024 affecting AU: Data: User Synchronization, lasting 7h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 01:47 AM UTC
Resolved
Oct 30, 2024, 09:37 AM UTC
Duration
7h 50m
Detected by Pingoru
Oct 30, 2024, 01:47 AM UTC

Affected components

AU: Data: User Synchronization

Update timeline

  1. investigating Oct 30, 2024, 01:47 AM UTC

    We are investigating a possible service alert. Issue: User data syncs to Exclaimer subscriptions are failing with a 000000 error. Symptoms: Error 00000 encountered when trying to sync user data to Exclaimer Next Update In: TBA

  2. monitoring Oct 30, 2024, 04:55 AM UTC

    Exclaimer engineers have confirmed that the reported issue has been fixed and the service is returning to normal status. Engineers continue to monitor the alert to ensure service.

  3. resolved Oct 30, 2024, 09:37 AM UTC

    Engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.