Exclaimer experienced a minor incident on November 12, 2024, lasting 13h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 12, 2024, 08:39 PM UTC
Unfortunately we are currently experiencing issues with our third party phone service resulting in customers being unable to make calls into Exclaimer Support team. We are working hard with our provider to fix this issue, however is likely to be ongoing until 9:30 GMT. We appreciate your patience and understanding in the meantime, and encourage you to please raise a support ticket if you are in need of technical support via our online form found on our website. Our support team will respond as soon as possible to resolve. Thank you
- identified Nov 13, 2024, 09:15 AM UTC
We have pin-pointed the issue and are working hard with our provider to resolve this issue, resolution is imminent. We appreciate your patience and understanding in the meantime, and encourage you to please raise a support ticket if you are in need of technical support via our online form found on our website. Our support team will respond as soon as possible to resolve. Thank you
- resolved Nov 13, 2024, 10:37 AM UTC
We can confirm our Exclaimer support phone lines are operational and accepting calls. We apologize for the inconvenience caused and have appreciated your patience and understanding throughout. Thank you