Exclaimer incident

We are investigating a possible service alert.

Minor Resolved View vendor source →

Exclaimer experienced a minor incident on April 21, 2025 affecting EU: Server-Side: Mail Routing - Office 365 and US: Server-Side: Mail Routing - Office 365 and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 12:59 AM UTC
Resolved
Apr 22, 2025, 01:03 AM UTC
Duration
1d
Detected by Pingoru
Apr 21, 2025, 12:59 AM UTC

Affected components

EU: Server-Side: Mail Routing - Office 365US: Server-Side: Mail Routing - Office 365CA: Server-Side: Mail Routing - Office 365UAE: Server-Side: Mail Routing - Office 365AU: Server-Side: Mail Routing - Office 365UK: Server-Side: Mail Routing - Office 365DE: Server-Side: Mail Routing - Office 365

Update timeline

  1. investigating Apr 21, 2025, 12:59 AM UTC

    We are investigating a possible service alert. We have received reports from customers about configuration error on server side. Customers are getting error "Configuration failed. The configuration failed with the following error: An unexpected error has happened". We are currently monitoring the issue.

  2. resolved Apr 22, 2025, 01:03 AM UTC

    Engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.