Broadband Interconnect Down
Affected: Vodafone WDSL
Exascale Outage History
Exascale is up right nowExascale had 12 outages in the last 2 years totaling 1440h 59m of downtime — averaging 0.5 incidents per month.
There were 12 Exascale outages since September 21, 2024 totaling 1440h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Core Router Reload - pe0.lhr0.uk.as61049.net
Affected: LHR0 - Telehouse North, London, UK
Timeline · 3 updates
- identified Aug 16, 2026, 12:42 PM UTC
We have observed a core router reload in Telehouse North, while the majority of the network has continued to function any directly connected circuits to pe0.lhr0.uk.as61049.net will have been interrupted. We are raising a case with Cisco TAC.
- monitoring Aug 16, 2026, 12:56 PM UTC
We are starting to see BGP sessions restore on pe0.lhr0.uk.as61049.net
- resolved Aug 16, 2026, 07:29 PM UTC
We have seen stability for many hours. We are to schedule a future IOS XR upgrade to improve stability.
Elveated Loss on Link facing Aggrigation Router
Affected: TEL0 - Exascale, Telford, UK
Timeline · 4 updates
- monitoring Mar 18, 2026, 09:12 PM UTC
We have seen observed elevated optical loss and increased errors towards agg1, we have taken decisive action to replace the optical transceivers at both ends of the link to ensure service remains stable.
- monitoring Apr 13, 2026, 12:20 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 13, 2026, 12:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 13, 2026, 12:21 PM UTC
This incident has been resolved.
Network outage
Timeline · 1 update
- resolved Feb 26, 2026, 10:43 AM UTC
An unexpected outage occurred in the data centre, impacting the network. This has since been resolved.
DDOS Protection Outage - Affecting public facing websites
Affected: Website DDOS Protection
Timeline · 4 updates
- identified Nov 18, 2025, 11:53 AM UTC
We are experiencing an outage with all websites and services protected by CloudFlare.
- identified Nov 18, 2025, 11:56 AM UTC
We're starting to see websites recover. We await further updates from CloudFlare.
- identified Nov 18, 2025, 12:01 PM UTC
Unfortunately we have seen services via CloudFlare revert to being offline. We await updates.
- resolved Dec 23, 2025, 06:58 PM UTC
This incident has been resolved.
Loss of Hypervisor in Telford
Affected: TelfordWest BromwichTEL0 - Exascale, Telford, UK
Timeline · 6 updates
- identified Sep 13, 2025, 04:42 PM UTC
The DNS servers in Telford have failed due to being hosted on the Hypervisor cluster which has failed. We recommend setting your DNS servers to 8.8.8.8 or 4.4.4.4 to restore service while we resolve the issue.
- identified Sep 13, 2025, 05:01 PM UTC
We have introduced other DNS servers into the network, service should be starting to restore.
- identified Sep 13, 2025, 05:44 PM UTC
We have restored the majority of services, however we are currently rebuilding the hypervisor to restore Radius which is affecting national broadband circuits delivered over Openreach.
- identified Sep 13, 2025, 05:44 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 13, 2025, 08:28 PM UTC
We have recovered all critical services and non-critical services will start to recover shortly.
- resolved Sep 13, 2025, 10:19 PM UTC
All systems are now back to normal.
Fibre break from Wolverhampton to West Bromwich
Affected: WLV0 - Exascale, Wolverhampton, UKWest Bromwich
Timeline · 9 updates
Vodafone Ethernet Outage
Affected: Vodafone Ethernet
Timeline · 4 updates
- investigating Jun 11, 2025, 12:49 PM UTC
We’re currently experiencing circa 40 Ethernet circuits not forwarding layer 2 traffic in our Telehouse North point of presence. We have reported the issue to Vodafone NOC and have rebooted Vodafone’s equipment as a precautionary measure. We await further updates.
- monitoring Jun 11, 2025, 01:31 PM UTC
We’ve started to observe circuits recover, however we still have no updates from Vodafone. We will provide further information when available.
- monitoring Jun 11, 2025, 03:30 PM UTC
Vodafone have advised that a line card at a Vodafone Redstream site experienced a failure (crashed). The faulty line card was removed and reseated, which successfully restored service.
- resolved Jun 12, 2025, 08:02 AM UTC
We've observed circuits being stable for over 12 hours, we're now closing. If you're still having issues please email [email protected]
AMS-IX - Linecard FPC4 degradation on Nikhef PE stub-nik-350
Affected: AMS0 - Nikhef, Amsterdam, NL
Timeline · 2 updates
- identified Mar 18, 2025, 10:36 PM UTC
AMS-IX have advised Exascale of an issue effecting the PE router of which Exascale is directly connected. AMS-IX advise traffic has been switched using photonics to a shadow PE router while investigations are on-going.
- resolved Apr 13, 2025, 09:22 PM UTC
This incident has been resolved.
Storm Éowyn Update
Timeline · 2 updates
- monitoring Jan 24, 2025, 11:43 AM UTC
We are actively monitoring our network and can confirm that Exascale is not experiencing any issues related to Storm Éowyn. Our network remains stable and fully operational. As an extra precaution, our Exascale Fleet is conducting regular checks on the network assets every few hours. There’s no need for concern—this is simply an additional step we’re taking to ensure continued stability during this time. Update from Openreach Openreach has informed us that their teams are extremely busy due to the ongoing disruption caused by Storm Éowyn. You can view their release here: https://openreach-comms.co.uk/cr/AQischCr0IoHGJzot7YH-IzPvLB6gigUY0TiFqorr8eGF11nfLq1-35Z6Rkuw_I We appreciate your cooperation and understanding. If you have any questions or need further assistance, please reach out to our support team at [email protected].
- resolved Jan 29, 2025, 01:07 AM UTC
The Exascale network didn’t incur any damage as part of this weather event.
Vodafone WDSL/Ethernet Down in West Midlands Area
Affected: Vodafone WDSLVodafone Ethernet
Timeline · 3 updates
- investigating Jan 04, 2025, 09:19 PM UTC
We are currently observing a number of circuits down which are provided by Vodafone in the West Midlands area. We're currently awaiting a sitrep from Vodafone
- identified Jan 04, 2025, 11:06 PM UTC
Vodafone Fixed Line NOC have advised there is a Fibre break in Birmginham Small Heath Area approx 15km from a Vodafone Red Stream site. The is no ETA at present as the break is still being investigated. Updates will be provided as received.
- resolved Jan 05, 2025, 08:33 AM UTC
We have seen Ethernet circuits and WDSL recover at around 1:05am this morning and has remained stable.
Telford Stirchley - Off-net Openreach Down
Affected: Vodafone WDSL
Timeline · 2 updates
- investigating Sep 21, 2024, 08:22 PM UTC
We have been informed that some connections in the Stirchley Telford area are currently down. This is effecting all networks in the area including Openreach etc. We have investigated and this issue is out of our system and out of our control.
- resolved Sep 22, 2024, 10:04 PM UTC
This incident has been resolved.