Exascale Outage History

We have seen observed elevated optical loss and increased errors towards agg1, we have taken decisive action to replace the optical transceivers at both ends of the link to ensure service remains stable.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We have recovered all critical services and non-critical services will start to recover shortly.

We’ve started to observe circuits recover, however we still have no updates from Vodafone. We will provide further information when available.

Vodafone have advised that a line card at a Vodafone Redstream site experienced a failure (crashed). The faulty line card was removed and reseated, which successfully restored service.

We are actively monitoring our network and can confirm that Exascale is not experiencing any issues related to Storm Éowyn. Our network remains stable and fully operational. As an extra precaution, our Exascale Fleet is conducting regular checks on the network assets every few hours. There’s no need for concern—this is simply an additional step we’re taking to ensure continued stability during this time. Update from Openreach Openreach has informed us that their teams are extremely busy due to the ongoing disruption caused by Storm Éowyn. You can view their release here: https://openreach-comms.co.uk/cr/AQischCr0IoHGJzot7YH-IzPvLB6gigUY0TiFqorr8eGF11nfLq1-35Z6Rkuw_I We appreciate your cooperation and understanding. If you have any questions or need further assistance, please reach out to our support team at [email protected].

A fix has been found and implemented. Our team is now monitoring the network to ensure fault has cleared.

We are continuing to monitor for any further issues.