Uplink to Vodafone DSL Network Down
Timeline · 7 updates
- investigating Oct 04, 2026, 07:21 AM UTC
We are currently observing the Uplink to the Vodafone DSL network being down. This is currently effecting all FTTP and SoGEA circuits.
- investigating Oct 04, 2026, 07:32 AM UTC
It would appear the uplink(s) to Vodafone are online but the bundle is down. A field engineer has been dispatched by Vodafone to MCR11 at 8AM to investigate
- investigating Oct 04, 2026, 09:50 AM UTC
Vodafone has advised that a line card within its network is reporting alarms. Attempts to clear the alarms by reseating the card have been unsuccessful. A replacement card is being collected from Vodafone’s stores. A field engineer will then return to site to remove the faulty card and install the replacement.
- identified Oct 04, 2026, 11:13 AM UTC
We're awaiting a further update from Vodafone Service Desk
- identified Oct 04, 2026, 11:27 AM UTC
The engineer is now on-site at the Vodafone network site MCR11 (Manchester 11), and is proceeding the replace the faulty optical equipment to restore the service. Once Exascale sees early signs of service recovery we will update this incident accordingly.
- monitoring Oct 04, 2026, 12:24 PM UTC
We have seen a large number of broadband services recover since the faulty optical equipment has been replaced by Vodafone engineers. We will continue to monitor for the next hour. If your service hasn't recovered, please email [email protected] and we will investigate further.
- resolved Oct 04, 2026, 12:37 PM UTC
We're confident this is now resolved as we have seen all circuits recover.